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Common Make My Trip Online Consumer Complaints & Legal Advice to Fix Them

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Make My Trip

With the hype of online tour planning, especially among young Indian travellers, platforms like Make My Trip (MMT) have become increasingly popular for booking hotels, flights, and more. MMT, along with Goibibo and RedBus, falls under a single umbrella and has grown to dominate the travel booking industry. However, with this convenience comes a set of challenges. Many customers have begun facing issues ranging from booking discrepancies to inadequate customer service, turning their dream vacations into nightmares. If you find yourself in this situation, don’t worry—here’s how you can legally address these problems with the help of our online legal service.

1. Common Online Consumer Complaints with Make My Trip:

  • Hotel Mismatch: You book a hotel based on glowing descriptions and stunning pictures, but upon arrival, you find the reality doesn’t match the marketing.
  • Poor Service: Despite booking a hotel that promises premium amenities, you experience terrible service and poor conditions, with no clear path to escalate the issue.
  • Extra Charges: Unexplained or hidden fees during the booking process, especially when cancelling or modifying your reservation, that were not disclosed previously.
  • Double Deductions: You make a payment using UPI or a digital wallet, only to see the amount deducted twice from your account.
  • Fake Bookings: After receiving a booking confirmation via the app, you arrive at the airport or hotel only to find that no reservation was made in your name.
  • Delayed Customer Service: Perhaps the most frequent online consumer complaint is the delay in customer service response, which leads to an escalation of problems and delayed refunds.

2. Steps to Resolve MMT Online Consumer Complaints:

The first step is to try and resolve the issue through MMT’s customer service. Here are the direct ways to reach them:

3. Visit MMT Offices:

Make My Trip has physical offices in over 20 major metro cities across India. If your issue remains unresolved through phone or email, you can visit their office in person for more direct assistance.

4. Utilise Social Media to Share Your Consumer Complaint:

Social media platforms like Twitter and Facebook can serve as powerful tools for getting a quick response from companies. Brands are keen to protect their image online and are more likely to expedite your issue if it gains traction on social platforms. Here’s what you should do:

  • Post a detailed description of your issue, along with supporting evidence such as screenshots or emails.
  • Tag MMT and any relevant authorities in your post.
  • Tag MMTand their customer service handles.
  • Ask your friends and followers to like, comment, and share the post to increase its visibility.

If the issue escalates on social platforms, MMT is more likely to respond swiftly to avoid their social image crisis.

Make My Trip Customer Care No.

MakeMyTrip offers several customer care numbers to assist you with various services:

  • General Customer Support:
    • Toll-Free: 1800 102 8747
    • Support: 0124-462 8747
    • Queries: 0124-462 8720
    • General Queries: 1860 500 8747 India Customer Care
  • Service-Specific Support:
    • Flights / Hotels / Holidays: 0124-462 8747, 0124-289 8747
    • Bus: 0124-462 8765
    • Rails: 0124-462 8765 MakeMyTrip
  • Corporate Travel (myBiz):

For assistance with existing bookings, you can also visit the “My Trips” section on the MakeMyTrip app or website.

Please note that call center hours may vary; for example, the 800-463-4210 number operates Monday through Friday, 9 am to 5 pm ET.

If your problem remains unresolved after trying the above steps, it’s time to seek legal help through Kanoon 360. We specialise in handling consumer complaints and offer the following services to assist you:

  • Step 1: Consultation & Package Customisation:
    After understanding your issue, we will tailor a legal service package that meets your specific needs.
  • Step 2: Connect with an Expert Lawyer:
    Once your payment and documents are verified, we will connect you with a specialised consumer lawyer who will guide you through the process.
  • Step 3: Drafting a Legal Notice:
    The lawyer will draft a strong legal notice, detailing the case and including applicable consumer laws according to BNS. This draft will be shared with you for approval before sending.
  • Step 4: Sending the Legal Notice:
    After your approval, the legal notice will be dispatched via Indian Post to ensure formal communication. Most companies tend to respond promptly to legal notices to avoid legal battles.
  • Step 5: Filing a Case in Online Consumer Court:
    If MMT fails to resolve the issue even after receiving the legal notice, we will move forward with filing a case in consumer court regarding your online consumer complaint. Throughout this process, Kanoon 360 will provide full legal support, guiding you to a fast and appropriate resolution.

6. Why Choose Kanoon360

Kanoon 360 is an online legal help platform specialising in resolving online consumer complaints through our expert legal and social network. What sets us apart is our empathetic approach, something many platforms lack. We don’t just offer legal assistance; we help people understand their rights. So, why should you trust us? Here are a few reasons:

  • High Success Rate: With an 88% success rate, we’ve successfully helped numerous consumers resolve their complaints.
  • Legal Notice Expertise: If escalations fail, our legal notices rarely go ignored, ensuring companies take your complaint seriously.
  • Expert Case Filing: Filing a consumer case requires expertise, and we handle the entire process from start to finish, ensuring your case gets the attention it deserves.
  • Strong Social Network: Our legal network is well-connected, enabling us to reach out to companies like MMT directly and expedite the resolution.
  • Affordable, Tailored Packages: We offer packages that are customised to your specific case, ensuring all expenses related to your claim are covered.
  • Fast Resolution: Thanks to our well-established legal connections, we help you get results faster than traditional legal methods.

Also Read: How to File an Airport Complaint: A Comprehensive Guide for Travelers

If Make My Trip has failed to deliver on their promises, don’t let your travel experience turn sour—Kanoon360 is here to help you fight for your rights and get the compensation you deserve. Connect with us without a second thought, because, Justice Is Your Right!

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