Faber is a well-known brand that provides a range of kitchen appliances, including chimneys, cooktops, dishwashers, water purifiers, and ovens. Faber’s reputation for producing high-quality kitchen solutions is widely acknowledged, but like any major appliance company, it sometimes encounters issues that lead to customer dissatisfaction. Whether it’s a defective product, warranty problems, or poor after-sales service, knowing how to file a complaint effectively can help you resolve the issue quickly.
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Common Faber Products Complaints
Before diving into the complaint process, it’s important to understand the most common types of complaints that customers have reported about Faber products. These include:
- Defective Products
- Customers have often received products that malfunction soon after installation, including chimneys that stop functioning or water purifiers that fail to work as advertised.
- Installation Issues
- A number of complaints focus on poor installation services provided by Faber technicians, leading to malfunctioning products soon after installation.
- Warranty Disputes
- Several customers have reported difficulty in claiming warranty services. Some have faced delays, while others have been denied warranty coverage, even when the product was clearly within the warranty period.
- Delayed or Unresponsive After-Sales Service
- One of the major complaints about Faber is that their after-sales service can be slow or unresponsive. Customers have reported long waiting times for repairs or no response from service centers after lodging complaints.
- Poor Customer Service
- Customers also complain about inefficient customer care services, such as poor communication, long delays in resolving complaints, or unhelpful responses to queries.
How to File a Faber Product Complaint
If you face any of the issues mentioned above or any other problems with your Faber products, here’s how you can file a complaint:
1. Faber Customer Care
The first and most direct way to file a complaint with Faber is through their customer care department. You can reach them by phone, email, or through their website.
- Faber Customer Care Number: 1800-209-3484 (Toll-Free)
- Email: customercare@faberindia.com
- Website: Faber Customer Support
When filing a complaint, you should be prepared with the following details:
- Model and serial number of the product
- Proof of purchase (such as a receipt or invoice)
- A clear description of the problem (if possible, include images or videos)
- Your contact information for further communication
2. Social Media Channels
If your initial attempt through customer care doesn’t yield satisfactory results, try contacting Faber through their social media channels. Many companies prioritize complaints made on public platforms, as these can impact their brand reputation.
- Facebook: Faber India
- Twitter: @FaberIndia
Public posts or direct messages to these accounts often result in quicker resolutions, especially if you detail your complaint clearly.
3. Authorized Service Centers
If the problem pertains to a repair or service issue, you can also directly approach Faber’s authorized service centres. You can find the nearest service centre through Faber’s official website or by contacting customer care.
4. Legal Channels
If Faber fails to resolve your issue through customer care or social media, you may need to escalate the complaint legally. You can do this by filing a complaint with the National Consumer Helpline (NCH) or by taking the issue to a consumer court. Filing a complaint through NCH is relatively straightforward, and their mediation can help resolve disputes without the need for a lengthy legal process.
- National Consumer Helpline: 1800-11-4000
Real-Life Case Studies of Faber Product Complaints
To give you a better understanding of the types of complaints Faber customers have experienced and how they’ve been resolved, here are some real-life case studies:
Case Study 1: Defective Faber Chimney and Delayed Service
Background:
Priya Sharma from Bengaluru bought a Faber chimney in October 2022. Within three months, the chimney’s suction power drastically reduced, making it ineffective at removing kitchen smoke. Priya contacted Faber’s customer care service for a repair under warranty.
Complaint:
Despite multiple follow-ups, no technician was sent to resolve the issue for more than two weeks. Each time she contacted customer service, she was told that a technician would visit her the next day, but no one showed up.
Resolution:
Frustrated, Priya posted a detailed complaint on Faber’s Facebook page and tagged the company’s official handle. Faber’s social media team responded within a day, and a technician arrived within two days to fix the chimney. As compensation for the delay, Priya was also offered a complimentary service for her chimney’s next maintenance.
Learning Point:
Escalating issues through social media, particularly when customer service is slow or unresponsive, can often expedite a resolution.
Case Study 2: Warranty Denied for Faber Water Purifier
Background:
Amit Kumar from Delhi purchased a Faber water purifier in early 2023. After six months of use, the purifier stopped filtering water correctly, and Amit contacted Faber’s customer care for a repair under warranty.
Complaint:
Despite the product being within its one-year warranty period, Faber refused to honor the warranty, claiming that the issue was due to improper maintenance. Amit argued that he had followed all the maintenance guidelines, but customer care remained firm on denying the warranty.
Resolution:
Amit filed a complaint with the National Consumer Helpline. After a mediation process, Faber agreed to send a technician to repair the purifier for free. The company admitted there had been a misunderstanding in assessing the product’s condition, and the repair was completed within a week.
Learning Point:
If a company wrongfully denies warranty coverage, escalating the complaint to the National Consumer Helpline can be an effective way to resolve the dispute.
Case Study 3: Installation Issues with a Faber Dishwasher
Background:
Neha Patel from Mumbai bought a Faber dishwasher online and had it installed by Faber’s authorized technicians. However, the installation was done improperly, and the dishwasher began leaking water within a week.
Complaint:
Neha contacted customer care, but the technician who had installed the dishwasher was unavailable. She was promised another visit from a different technician, but no one came, and the issue persisted for over two weeks.
Resolution:
Neha posted a negative review of her experience on an online consumer forum, where many other customers had shared similar complaints. This brought attention to her case, and Faber’s local service center contacted her directly. A technician was sent the next day to re-install the dishwasher correctly, and the issue was resolved.
Learning Point:
Online consumer forums can be useful for escalating issues when customer service is unresponsive. Posting detailed reviews can attract attention from the company, leading to faster resolutions.
How to Escalate Your Complaint
If your issue with Faber products isn’t resolved through customer care or social media, you can escalate it further by filing a legal complaint.
1. Consumer Protection Act, 2019
Under the Consumer Protection Act, 2019, you can file a complaint for issues like defective goods, deficiency in service, or unfair trade practices. You can file this complaint with the District Consumer Court in your area.
- Documents Required:
- Copy of the purchase receipt or invoice
- Proof of communication with the company (emails, call logs)
- Any warranty or service contracts
2. Online Consumer Complaint Portals
You can also file a complaint through the government-run National Consumer Helpline portal for mediation. The service is free, and many customers have resolved their issues through this channel.
Conclusion
Faber is known for providing quality kitchen appliances, but like any large company, it faces its share of product complaints. Whether it’s a defective product, improper installation, or unresponsive customer service, it’s important to know how to file a complaint and escalate the issue if needed.
This guide has provided step-by-step instructions on how to file a complaint with Faber, real case studies to show how issues have been resolved in the past, and the necessary customer care contact details. By following these guidelines, you can ensure that your complaint is heard and resolved on time.
Faber Customer Care Contact Information:
- Toll-Free Number: 1800-209-3484
- Email: customercare@faberindia.com
- Website: Faber Customer Support
Why Choose Kanoon360
Kanoon 360 is an online legal help platform specialising in resolving online consumer complaints through our expert legal and social network. What sets us apart is our empathetic approach, something many platforms lack. We don’t just offer legal assistance; we help people understand their rights. So, why should you trust us? Here are a few reasons:
- High Success Rate: With an 88% success rate, we’ve successfully helped numerous consumers resolve their complaints.
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- Strong Social Network: Our legal network is well-connected, enabling us to reach out to companies like MMT directly and expedite the resolution.
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If Faber has failed to deliver on their promises, don’t let your experience turn sour—Kanoon360 is here to help you fight for your rights and get the compensation you deserve. Connect with us without a second thought, because, Justice Is Your Right!