Online Consumer Complaint Forum Portal in Kolkata
The customer holds paramount importance! In the event of a company’s failure to deliver satisfactory services or products, customers possess the right to file a complaint and seek compensation in a consumer court or forum. Kanoon360 stands ready to offer comprehensive legal assistance until the resolution of your case. Let our experts assist you with consumer complaints online in India. Save Time and Secure Justice!
WHAT IS A CONSUMER COMPLAINT?
Customers who purchase a particular product or service are entitled to pursue legal recourse in the event of receiving inferior products or services. The Consumer Protection Act of 1986 grants consumers’ diverse legal rights and safeguards. As per this legislation, a consumer has the option to initiate legal proceedings against a business or service provider through a formal complaint. This particular type of issue is commonly referred to as an online consumer complaint. Should the business neglect to address the issue after receiving a legal warning, a formal complaint is typically lodged. When filing a complaint, it is imperative to provide all necessary information and accompanying documentation. In India, consumer courts ensure clients receive swift legal advice and rulings. At Kanoon 360, our proficient legal team assists you in addressing consumer complaints and cybercrime complaints online in India to request refunds, replacements, or compensation.
What are the steps for filing a Consumer Complaint?
Notification detailing the problem
Initiate the process by communicating your concerns in writing to the manufacturer or seller. If your claims exceed 10,000, consider consulting with a lawyer and sending the notice through them on professional letterhead. This demonstrates your intent to take legal action to the vendor.
Await feedback from the seller
After dispatching the legal notice, the company is expected to address your complaint, possibly resulting in a fair resolution. Some cases may yield just compensation. Courts may not entertain claims for excessively high damages. If there is no response within the usual 15-day timeframe, you can choose to reach out to the consumer forum.
Choose the appropriate forum
Select the appropriate consumer forum based on factors like cost and compensation – options include the district forum, state commission, or national commission. You or your chosen representative can present your grievance to the selected forum or commission, with proceedings typically spanning six to eighteen months for resolution.
Submit a written grievance
The format varies depending on the selected forum, but be sure to document your grievance in writing. Our experts can assist you in crafting the optimal complaint, incorporating all essential details. It’s crucial to present the legal notice sent to the vendor or service provider in court, showcasing to the judge your effort to resolve the dispute before resorting to litigation.
Pay the Court Fee
To initiate a consumer complaint, you are required to pay a court fee determined by the filing department of the consumer forum, based on the amount of your incurred loss. Should you succeed in your legal action, the court will mandate the seller to reimburse you for all incurred expenses, encompassing attorney fees and the expenses associated with filing your online consumer court complaint.
OUR PACKAGES
Purchase/Loss Amount
₹1,00,001 - ₹25,00,000
Legal Advice
+
Legal Notice
₹2599
+18% GST
Professional Fees
Note: *Please be aware that in the event the seller or service provider is deemed guilty, the service charge may also be claimed along with the disputed amount as compensation.
What are the eligibility criteria for submitting a Consumer Complaint online via EDakhil?
- The case must come within the scope of the Consumer Protection Act and not fall under any civil, criminal, or labor laws.
- The request section of the complaint should include a demand for a refund and a specific claim amount.
- Online consumer complaints via Edakhil do not cover cases where clients solely seek compensation, return of possessions, or exchange of goods.
- Online filing in the district consumer forum is not permissible for cases where the consideration, refund, or claim amount exceeds Rs. 50 lakhs.
HOW WE WORK
OUR ADVANTAGES
CATEGORIES OF CONSUMER COMPLAINTS
Complaints related to defects, malfunctions, or poor quality of a purchased product.
Grievances concerning inadequate or unsatisfactory services provided by a company or professional.
Complaints about incorrect billing, overcharging, hidden fees, or disputes related to pricing.
Allegations of false or deceptive advertising, including misleading product claims or inaccurate information.
Complaints about unethical or unfair business practices, such as fraud, misrepresentation, or non-disclosure of crucial information.
Issues arising from disputes over contract terms, conditions, or breaches of contract.
Complaints related to the failure of a product to meet the terms of a warranty, or issues with warranty fulfilment.
Concerns regarding the mishandling or unauthorized use of personal information by a company.
Complaints about late or non-delivery of products, damaged goods upon receipt, or shipping-related issues.
Complaints related to unresponsive or inadequate customer service, including difficulties in reaching support or obtaining assistance.
Complaints regarding products or services that pose health or safety risks to consumers.
Issues related to unauthorized charges, fraudulent activities, or disputes with financial institutions.
Complaints arising in the context of rental agreements, such as issues with maintenance, security, or contract disputes.
Complaints about deceptive practices that mislead consumers during a transaction.
Issues related to online transactions, including problems with websites, digital products, or virtual services.
*Please Note: These categories are general classifications, and specific complaints may involve elements from multiple categories. Consumer protection laws vary by jurisdiction, and consumers may seek resolution through avenues such as consumer protection agencies, small claims courts, or alternative dispute resolution mechanisms. We are here to help you with this journey.
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- Any individual who has purchased products or availed services.
- A registered volunteer organization.
- A group of customers with mutual interests.
- Legal heirs of a deceased consumer.
- Relatives of a consumer.
- Central or State Government.
When a customer encounters dissatisfaction with a service provider, identifies defects in products or services, or experiences deception by a seller, it is imperative to assertively file a complaint from the consumer’s side.
Certainly. We offer comprehensive legal solutions for our clients, covering all stages from document preparation to case filing. If you’re planning to raise an online complaint in the consumer forum in India, we’ll guide you through every step of the process. Our service entails a nominal fee of Rs. 2,999.
If someone is dissatisfied with the National Commission’s decision, they can file a Special Leave Petition in the Supreme Court within thirty days, as stipulated by the Consumer Protection Act.
If a person against whom a complaint is lodged fails to adhere to the decision of the State or National Commission, they may face imprisonment for a period ranging from one month to three years.
Certainly, a consumer can seek compensation from a company, contingent upon the specific case and the condition that they can substantiate their claim in court.
Submit your complaint to the Consumer court/forum. If you require legal assistance, feel free to reach out to us. We can assist you in taking rigorous actions against the service provider by issuing a legal notice to the company. Simply select from our available package options.
Indeed, you must provide evidence to substantiate your filed complaint. The evidence should be clear and easily readable without any issues.
Payment can be made using Debit Card, Credit Card, Netbanking, and UPI.